Shipping policy

Processing and Shipping Time

After receiving your order confirmation email, all orders are processed within 2 to 5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. Please note; that order processing times are separate from the shipping times as shown during checkout; please plan accordingly for your order to arrive on the desired date.

Shipping is through the United States Postal Service (USPS). ALERT: Due to the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive. Please plan accordingly.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. *Rates are based on the customer’s address and the weight and dimensions of the order.

Shipping option	Estimated delivery time	Price
First-Class Package	2 to 5 business days	*
Priority Mail	1 to 3 business days	*
Priority Mail Express	Next-day to 2–day delivery service by 6 PM	*

Local delivery

At this time, we currently do not offer local delivery. If you want to avoid shipping fees, please select In-store/curbside pickup on the shipping page during checkout. 

In-store pickup

You can skip the shipping fees with free curbside local pickup. After placing your order and selecting pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready, along with instructions. 

Please have your order confirmation email and I.D. with you when you come.

International Shipping

At this time, we ONLY ship within the United States. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7-10 business days of receiving your shipping confirmation email, please contact us at hello@catherineelizabethart.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

We do not offer returns/exchanges - all sales are final. In the event of shipping damage, please contact us directly to arrange a refund or replacement of the damaged item. You will be asked to provide photos of the damage for insurance purposes before a refund/exchange is issued. If your order arrives damaged, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@catherineelizabethart.com.